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Help Center

Current platform flows for sign-in, sign-up, privacy, and the tools available to your account.

Privacy reminder: do not share full legal name, exact home address, phone number, workplace, legal ID, or financial details in threads/comments.

Every page also has a ? help button in the lower-right corner. Use it for quick context on the current page, then return here for the full operating guide.

Public Learning Routes

Guided learning

/learn

Choose a path, see today's next step, continue tracks, and view this week's focus.

Private intake

/ask-privately

Expanded no-account private question form with category, audience preference, optional email, and consent.

Du'a library

/duas

Searchable library with local favorites and copy support, plus the original reflective explorer lower on the page.

Full Platform Guide By Role

New User / Seeker Guide
  • Start without an account by reading Learn, Curious, First 30 Days, Welcome Kit, Visiting a Masjid, and Resources.
  • Learn includes a roadmap, learning paths, keyword search, Your Learning Journey, today's next step, weekly focus, and topic-based tutorial tracks.
  • Learning progress stays in the browser by default. Signed-in users can explicitly enable private account sync, merge devices, disable sync, or erase their history.
  • Du'a Library lets you search, save, and copy du'as privately while clearly flagging anything still awaiting source review.
  • Use Ask Privately when you need a human response but do not want to create a public post.
  • If you include an email and consent to reply, an admin can send a private email response. Without email/consent, the team can review internally but cannot reply.
  • Sign in with email, password, or passkey when you want subscriptions, profile controls, or community access.
  • Complete sign-up/onboarding if you want to post in community spaces. Tier 0 is basic access; Tier 1+ posting needs approval.
  • Use Safety Mode guidance if you need extra privacy around family, community, or location.
  • Never post legal name, exact address, workplace, phone number, financial details, or private family conflict details in public threads.
  • Use Near You for masjid discovery, but treat public map data as a starting point. Verified support badges mean admins have reviewed extra details.
  • Use Imam Corner for qualified guidance paths, especially family, marriage, worship, and detailed fiqh questions.
  • For urgent safety, abuse, self-harm, or medical emergencies, contact local emergency/professional support. Muslim Safe Space is not emergency support.

Sign In And Sign Up Flow

  1. Go to Continue / Sign up.
  2. Choose sign-in method: Passkey, Password, or Magic Link.
  3. After sign-in, complete Sign up for trust-tier access.
  4. Tier 0 requests are auto-approved. Tier 1+ requires moderation approval.
  5. Posting threads requires Tier 1+ approved sign-up (moderators/admin can bypass).

Shahada Recitation Controls

  • Guided recitation includes speed control, pause/resume, and stop.
  • Human recitation mode supports pace control for slower practice.
  • Chunk replay remains available for repeat-practice.

Menu And Dropdown Behavior

  • Dropdown menus close when tapping/clicking outside.
  • This is applied to account menu and top-nav “More” menu for consistent behavior.
  • Top menu includes a compact search icon for quick jump to community post search.

Convert-Friendly Masjid Discovery

The Near You feature can do more than show nearby masjids. Some results may include convert-friendly support details when Muslim Safe Space has additional information for that listing.

  • Badges and score signals can show support such as Shahada help, new Muslim classes, Imam availability, and beginner-friendly environment.
  • A verified badge may appear when listing details have been reviewed more carefully.
  • If a result only shows a generic tag like Masjid or Islamic Center, that usually means it is still an unenriched map result.
  • Users can help improve listings with the Suggest Update action on each card.
  • Suggestions do not go live immediately. They go into moderation first.

Privacy And Security Standards

Controls are aligned to common security guidance (NIST + OWASP). This platform does not claim formal NIST certification/accreditation.

  • NIST Cybersecurity Framework (CSF) for operational risk controls.
  • NIST Digital Identity Guidelines (SP 800-63) for authentication patterns.
  • OWASP Top 10 and ASVS principles for web-application security.

Public references: NIST CSF, NIST SP 800-63, OWASP Top 10, OWASP ASVS.

Platform policy page: Privacy & Security Policy.